Privacy Policy

Last updated: August 18, 2026

SyncEV Inc. (“SyncEV”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of visitors to our website, customers, prospects, business partners, and other individuals who interact with us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use syncev.com (the “Website”), contact us, purchase our products or services, or otherwise interact with SyncEV.

By using our Website, you acknowledge that you have read this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with SyncEV, we may collect the following information:

Information you provide to us

When you complete a contact form, request information, create an account, purchase a product, or communicate with us, we may collect:

• First and last name;
• Email address;
• Telephone number;
• Mailing or business address;
• Company name;
• Job title or professional designation;
• Information contained in your messages or requests;
• Account and order information;
• Information necessary to provide products or services to you; and
• Any other information you voluntarily provide to us.

Information collected automatically

When you visit our Website, certain technical information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Language preferences;
• Pages visited;
• Date and time of visits;
• Referring website;
• Website interactions and navigation information; and
• Other technical or usage information.

This information may be collected through cookies, analytics technologies, tags, pixels, or similar technologies.

2. How We Use Personal Information

We may use personal information for purposes such as:

• Responding to questions, requests, and inquiries;
• Providing quotations and information about our products and services;
• Processing and fulfilling orders;
• Providing installation, maintenance, support, and other services;
• Managing customer and business relationships;
• Creating and managing accounts;
• Communicating with you about our products, services, promotions, or updates where permitted by law;
• Improving our Website, products, and services;
• Understanding Website usage and performance;
• Detecting, preventing, and investigating fraud, security incidents, or unauthorized activity;
• Complying with legal and regulatory obligations; and
• Establishing, exercising, or defending our legal rights.

We will only use personal information for identified and legitimate purposes and will limit collection and use to information reasonably necessary for those purposes.

3. Consent

Where required by applicable law, SyncEV will obtain your consent before collecting, using, or disclosing your personal information.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain products or services.

Where permitted by law, SyncEV may collect, use, or disclose personal information without consent when authorized or required to do so by law.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

• Operate and secure the Website;
• Remember preferences;
• Understand how visitors use the Website;
• Measure Website performance;
• Improve user experience; and
• Support analytics and other Website functionality.

Some cookies may be provided by third-party service providers.

You may be able to control or disable cookies through your browser settings. Certain Website functions may not operate correctly if cookies are disabled.

Where required by applicable law, we will obtain consent for non-essential cookies and similar tracking technologies.

5. Third-Party Service Providers

SyncEV may use third-party service providers to operate and improve its Website and business. These providers may process personal information on our behalf and may include providers of:

• Website hosting;
• Website analytics;
• Forms and communications;
• Payment processing;
• E-commerce services;
• Cloud storage;
• Customer relationship management;
• Advertising and marketing technologies;
• Maps and location services; and
• Information technology and security services.

We require service providers to use personal information only for authorized purposes and to implement appropriate safeguards.

Some service providers may process or store information outside Quebec or Canada. Where personal information is transferred outside Quebec, SyncEV will take the measures required by applicable privacy laws, including assessing the applicable privacy protections where required.

6. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information when reasonably necessary to:

• Our employees, representatives, contractors, and service providers who require the information to perform their duties;
• Payment processors and financial institutions;
• Professional advisers, such as lawyers, accountants, insurers, and consultants;
• Government authorities or regulatory bodies where required or authorized by law;
• Parties involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction; or
• Protect SyncEV, our users, our property, or the public from fraud, security threats, or unlawful activity.

We will not disclose personal information for unrelated purposes without obtaining consent where consent is required by law.

7. Retention of Personal Information

SyncEV retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with applicable law and our internal retention practices.

8. Security

SyncEV takes reasonable measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These measures may include administrative, technical, and physical safeguards appropriate to the sensitivity of the information.

However, no method of transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security of personal information.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete personal information;
• Withdraw consent where applicable;
• Request information about how your personal information is collected, used, or disclosed;
• Request deletion or anonymization of personal information where permitted by law; and
• Exercise any other rights provided under applicable privacy legislation.

To exercise your rights, please contact our Privacy Officer using the information below.

We may need to verify your identity before responding to a request.

10. Privacy Complaints

If you have a concern about SyncEV’s handling of your personal information, please contact our Privacy Officer.

We will investigate privacy complaints and respond within a reasonable period in accordance with applicable law.

You may also have the right to file a complaint with the applicable privacy regulator, including the Commission d’accès à l’information du Québec where applicable.

11. Children’s Privacy

Our Website and services are primarily intended for businesses, property owners, developers, electricians, and adult consumers.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

12. Changes to This Privacy Policy

SyncEV may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or wish to make a privacy complaint, please contact:

SyncEV Inc.
Québec, Canada
Email: info@syncev.com
Telephone: +1 (581) 741-1700

Privacy Officer: Alexandre Cloutier
Privacy Officer email: alexandre.cloutier@syncev.com